Complete Customer Care">

Complete Customer Care

Maini Materials Movement's Complete Customer Care (CCC) program stands out as a unique and unparalleled service in India, dedicated to managing and preserving the condition of equipment within our customers' premises. Our highly skilled and trained team specializes in promptly addressing your enquiries and diligently executing maintenance tasks in adherence to prearranged schedules, whether conducted on-site or off-site.

The Complete Customer Care program is designed not just to meet but to exceed customer expectations, ensuring optimal performance and longevity of the equipment while providing comprehensive support and peace of mind to our valued clientele.

Maini Materials Movement's Annual Maintenance Contract (AMC) is meticulously tailored to cater to your unique requirements. This specialised agreement offers a sense of assurance by significantly mitigating the risk of downtime, consequently optimising output and trimming operational expenses. Throughout the contract duration, our proficient service engineers conduct routine visits to your premises, diligently executing preventive maintenance measures and ensuring the consistent upkeep of equipment.

This proactive approach not only safeguards against unforeseen disruptions but also fosters a sustained peak performance, underscoring our commitment to delivering seamless and reliable support tailored to your specific needs.

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Annual Maintenance Contract

Parts & Accessories

MAINI Genuine Parts stand as an indispensable component for your equipment, serving as the key to maximising uptime and ensuring consistently smooth operations. These authentic spare parts meticulously crafted and supplied by Maini Materials Movement, guarantee optimal performance, reliability, and longevity for your machinery. By investing in MAINI Genuine Parts, you secure the assurance of compatibility, durability, and seamless integration with your equipment, thereby minimising potential downtime and optimising operational efficiency. Trusting in these quality spare parts reflects a commitment to sustained reliability, ensuring that your machinery operates at peak performance.

Superior Quality

Our spare parts are designed in-house and pass through stringent quality checks to deliver outstanding performance – always. These parts are manufactured with precise specifications to fit seamlessly into the machine.

Availability

We store a strong backup of spare parts for all our equipment, and our dedicated representatives respond to customers’ requests for spare parts within one working day. The requested spare parts are shipped at the earliest date, as communicated by us.

Training Programs

Maini Materials Movement conducts comprehensive training programs encompassing equipment operation and maintenance, prioritising safety and efficiency in operations. These structured programs are meticulously designed to equip individuals with the necessary skills for seamless and secure equipment handling, guaranteeing hassle-free operations.

Our training initiatives at Maini Materials Movement are categorised into two distinct modules, each tailored to address specific aspects of equipment operation and maintenance. Through these modules, participants gain valuable insights, practical knowledge, and hands-on experience, empowering them to operate machinery adeptly while adhering to the highest safety standards. These initiatives underscore our commitment to ensuring that personnel are well-trained and proficient, promoting a culture of safety and competence within the workplace.

Operator Training

Maini Materials Movement’s equipment comes with a guarantee of expertise. We conduct tailor-made operator training programs for our customers to ensure their operators are trained to use the equipment correctly.

Contents of Operator Training Program:

Understanding the components and principles of operation.
Daily maintenance
Do’s & don’ts
Battery maintenance and charging
Driving practice.
Safety features and the importance of safety
Safe working methods
Complaint reporting
Test & certification

Maintenance Training

We conduct regular training sessions for our service engineers and customers to make sure that the maintenance operations are being performed at regular intervals, as recommended. Our premises are fully equipped with a training room, working models, and models of main components to explain and diagnose troubleshooting for different equipment.

Following are the two modules for the maintenance training program:

Customer Training:

We organise a three-day training workshop for our customers at the Maini Materials Movement premises to make them proficient in equipment maintenance, which will result in high equipment uptime.

Service Engineer Training:

We organise service training sessions at regular intervals to keep our on-field engineers, AMC or CCC personnel up to date with equipment and changing technology. Service engineer training sessions are classified as follows :

Fresh Training

This is a 5-day training program that covers all training modules from start to finish.

Refresher Training

This is a three-day program for existing service engineers to ensure they are on the right track and aware of any technical changes in the equipment.

Maintenance & Training

Complete Customer Care

Annual Maintenance Contract

Benefits

Parts & Accessories

Training Programs

Operator Training

Maintenance Training

Customer Training:

Service Engineer Training:

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