Maini Care is the Customer Delight Wing in each Group company, a single-point contact for all customers to get it touch with us for an enhanced experience. More than that, it signifies the excellence in nurturing customer relations and delivering value that Maini has been known for over 40 years.
Holistically, Maini Care is a powerful motivation that springs from the Group philosophy by which we are completely committed to always delivering value to the customer. It's the commitment to give him the most productive customer experience possible, where he comes first; to consistently create and customize solutions for him that continue to delight, so as to harvest the relationship for further growth and prosperity.
Regardless of function or position, every Maini employee has only one goal – Complete Customer Delight. A structured training schedule and regular knowledge development programs, coupled with a professional and approachable leadership ensure that every employee of the Maini Group is in line with our promise to Delight Customers with all the products and services we offer.
Maini’s CCC (Complete Customer Care) is a one-of-a-kind program in India, wherein we assume the entire responsibility for maintenance and upkeep of the equipment at our customer’s premises. A team of well – trained MMM employees are assigned at the customer’s place during the contract period. This on-site team ensures that preventive maintenance activities are carried out as per agreed schedule.
How will it help you
To maintain an edge over competitors, it is important to continually find ways to keep your operations running and up to date. We make sure that the equipment performs at its best – always.
The main objective of Maini Complete Customer Care service is to reduce your downtime to ZERO. We are constantly working to maximize the efficiency of your equipment throughout its life cycle.
Our program also ensures improved safety measures are followed to avoid an accident at your premises. Reliability and efficiency is our promise.
Regular conditioning of the equipment restores optimum performance and lowers the maintenance costs.
Maini’s Annual Maintenance Contract is custom made based on your specific needs. This agreement brings you peace of mind by minimizing the risk of downtime, thereby maximizing the performance and reducing operating costs. Our service engineers visit the customer’s premises as per agreed terms during the contract period to ensure preventive maintenance and regular upkeep of the equipment.
How will it help you
Ensuring all safety features are intact
Reduction in total maintenance cost
Ensuring equipment lifecycle improvement
Periodic servicing ensures maximum uptime
MAINI Genuine Parts – A must for your equipment
Maximize uptime and operate smoothly with quality spare parts from Maini.
Designed in-house and passed through stringent quality checks, our spare parts deliver outstanding performance – always. These parts are manufactured to precise specification; it fits seamlessly into the machine.
We provide a strong backup of spare parts for all our equipment, with our dedicated representatives responding to customers’ request for spare parts within one working day. The requested spare parts will be shipped at the earliest date as communicated by us.
We organize various training programs covering equipment operation as well as maintenance. These programs ensure safe and hassle-free operations and easy maintenance. Training programs at Maini are classified under two modules.
It comes as a compliment when you buy a Maini equipment. When we deliver an equipment to you, we train your operator to ensure he uses it in the right way. We also do tailor-made special operator training programs for our customers.
Contents of Operator Training Program:
Understand the components and principles of operation.
Do’s & Don’ts
Battery Maintenance and charging
Safety features and importance of safety
Safe working methods
Test & certification
We conduct regular sessions for our service engineers as well as the customers to make sure that the maintenance operations are being performed at regular intervals as recommended. MMM premises has a fully equipped training room with working models and cut models of main components to explain and diagnose troubleshooting for different equipment. Following are the two modules for maintenance training program:
We organize a three-day training workshop for our customers at Maini premises to make them proficient in our equipment maintenance which will result in high equipment uptime.
Service Engineer Training:
In order to keep our service engineers up to date with the equipment and changing technology, we organize service training sessions at regular intervals for service engineers which are on the field or on AMC or CCC. Service engineer training sessions are classified as follows :
When we sell an equipment to you, keeping up its performance is our promise. Maini offers warranty support with every equipment. It includes one maintenance visit every quarter, attending to all manufacturing defects, if any, and unlimited breakdown calls.
We value our customers greatly and believe in a long-term association. Our endeavor is to constantly upgrade our products, service, systems and processes.
As a part of this drive, we have maintained a centralized login system, so that the service request status is known online to even the highest person in the hierarchy. Timely intervention by the management in the escalation matrix would help in instant service, closing the complaints in a much shorter time.
We help you MAXIMIZE PRODUCTIVITY and MINIMIZE DOWNTIME.
If you can't find an answer to your questions, please don't hesitate to contact us. Reach us on the numbers below for any spare and service related queries.
Mobile : (0) 99721 22884 (Jayasudha. K)
Telephone : 91-80-43526565 / 91-80-43526555
* The helpdesk operates from 08:30 Hrs. to 17:00 Hrs. except Sundays and Holidays.